Frequently Asked Questions

Native Instruments offers free shipping worldwide in many countries. In other areas, shipping costs apply..

We accept payment by credit card (VISA / MasterCard).

The following list serves as a rough guide, more exact shipping times for your country are given during check-out. Please note that there may be delays on rare occasions or in remote areas.

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. Orders via pre-paymentare sent out on the day we receive the payment.

Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.